Airline Customer Service Representative Resume

This Airline Customer Service Representative resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Airline Customer Service Representative.

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi

Career objective

Seeking the Position of Airline Customer Service Representative in a progressive company.

Career Achievements

  • Supervised and coordinated activities of customer service representatives engaged in handling service orders and telephone complaints of customers.
  • Monitored service calls service observer to observe employee’s demeanor, technical accuracy, and conformity to company policies.
  • Recommended corrective services to adjust customer complaints.


Airline customer service representative

Kalpana Airport, Mumbai, 2005-Present

  • Provide information, acceptance, security pricing, documentation and handling services to cargo customers at Flight 7 locations.
  • Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
  • Operate machinery (tugs, push-back equipment, commissary trucks, lavatory and water carts, etc.)
  • Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities.

Customer Service Representative

Shivaji Airport, Mumbai, 2002-2005

  • Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
  • Provide information, reservations and ticketing services to customers at Company ticket and gate counters.
  • Refuel and clean ground equipment, and remove (FOD) debris from tarmac.
  • Report cargo and passenger boarding on flight.

Customer Service Representative

Global Airlines, Delhi, 2000-2002

  • Provide for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the air operations area in use by Flight 7 Airline.
  • Provide assistance to passengers in need and directing pedestrian traffic.
  • Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
  • Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate supervisor.

Education and Certification

· BSc(Communications/Media)

Science & Media College, Delhi, 2000


  • Attended seminars on the aviation phonetic alphabet and hear and speak numerical sequences clearly.
  • Member of customer service representative society.


Aditya Chopra

Chief Manager

ABCD Entp.