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Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

I have been in the healthcare business for over 8 years now and have a passion for making a difference in peoples live especially those in there senior years. I would like to expand my knowledge and help develop a better environment for those in need of extra help.

Career Achievements

• Trained assistant to maintain high standards of cleanliness, safety, and quality.
• Earned valuable repeat and referral business based on excellent customer relations.
• Trained new service staff to completely focus on delivering a quality customer experience.

Experience

Care Giver

Mahatma Fule Medical Research Center, Mumbai, 2007-Present

• Practiced careful management and handling of stock to minimized waste and increase profits.
• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.
• Promptly answered telephone calls to reflect professional corporate image.
• Implemented a “low value” complaint system. Improved complaint resolution by reducing cost of processing “low value” claims, which resulted in improved customer service.
• Processed and received customer payments for goods by cash providing correct change as required.

Caregiver Staff

Holy heart Hospital, Mumbai, 2004-2007

• Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future.
• Instructed patients in proper care and helped individuals take steps to improve or maintain their health.
• Designed and delivered hands-on customer training to develop understanding of product and proficiency in its use.
• Managed ventilator and tracheotomy care.

Nursing Aid

Community Health Care Center, Mumbai, 2002-2004

• Assist surgical patients with ambulation, education.
• Removal of sutures & staples. Use of CPM machines.
• Education re rationale for procedures as well of importance of following pre-op/pre procedure preparation.
• Caring for those with gunshot wounds, stabbing and Med/Surge patients from the prison system.

Education and Certification

• Associate Degree in Medical Science

Mumbai Medical College, Mumbai, 2002

• B Sc.

Mumbai University, Mumbai, 2000

Honors

• Holy Heart Medical Person of the Year Award 2006
• Best Employee at work place certification at Mahatma Fule Medical Research Center for 2 consequent years
• Member of society arranging medical facilities to poor

References

Aditya Chopra

Chief Manager

Mahatma Fule Medical Research Center

adichopra_B123@yahoo.com

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