Sample Customer Care Manager Resume

May 15

Contact information

Raghu Sharma

1234, East Sankey
(123)-675927

Career objective

Seeking a challenging position with progressive opportunities, where my talents and skills can be effectively utilized.

Career Achievements

Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.

Experience

Customer Service Representative

City Finance Department, Delhi, 2003 – Present

Greet public in person and over the telephone.
Explain policies, regulations and rate structures.
Receive and process applications and payments to the City for services, licenses, permits and fees.
Make change and issue receipts.
Open and close accounts.
Post payments to the proper account.
Process adjustments, returned checks and refunds.
Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.
Research and resolve account and billing problems.
Set up and maintain various files, records and registers.
Complete a variety of forms and prepare account summaries and reports.
File forms and records.
Make photocopies and operate a variety of standard office machines.
Open, date-stamp and process incoming mail.
Prepare correspondence and perform various other clerical and administrative duties for the Finance Department.
Complete special projects as assigned by the Utility Billing Supervisor.

Receptionist/Clerk Typist

Finance Floatter, Delhi, 1997 – 2003

Responded to inquiries from clients and public about senior services.
Assessed needs of clients and refer them to appropriate services available throughout the community.
Answered the telephone and transferred calls to the appropriate individuals, divisions or department.
Took telephone messages for the staff.
Greeted visitors to the facility, answered questions and directed them to the appropriate individuals.
Typed a variety of forms, letters, reports and memos.
Received and distributed mails.
Organized and maintained office files and records.
Copied and maintained Real Estate Declaration (RED) files.

Education and Certification

· Bachelor of Arts

Pioneer School of Arts, Delhi, 1997

· Diploma in Human Relations

Institute for HR, Delhi, 2001

Honors

References

Atul Bansal

Chief Manager

Royal Casino India

Atul_B123@yahoo.com

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