Customer Care Representative Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example and Customer Care Representative can add his/her career achievements like,

  • Responsible for the supervision of a staff of twenty-eight people within the customer service department.
  • Responsible for the recruitment and training of customer service representatives.
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Successful account retention record of 98%.
  • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of a Customer Care Representative goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Customer Care Representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Care Representative would look like,

  • Awarded the Manager for the Best performance, 2004.
  • Attended the Industry Training at Banglore, 2006.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Care Representative could also look like,

Mr.Subhash Jain

Sr. Manager

Soman Systems

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Accounting Manger Resume

  • Strategic Planning
  • Problem solving
  • Relation
  • Perform
  • Develop
  • Regulation
  • Issues
  • Function
  • Support
  • Monitored
  • Recorded
  • Response
  • Reports
  • Performance Standards
  • Team Leadership
  • Mentoring