Category Archives: Help Desk Resumes

30 Sep

Sample Entry Level Help Desk Resume

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

To obtain a position within an organization that will allow me to utilize my computer networking, help desk and technical support skills without relocating.

Career Achievements

  • Utilization of increasingly sophisticated electronic data processing systems as integral parts of material control, record, and data communications systems.
  • IT professional with strong work ethic providing help desk support to organizational clients.

Experience

Entry Level Help Desk

Batra & Associates, Mumbai, 2007-Present

  • Duties: Some include: using NetIQ, What’s up gold, and Control-M to monitor servers, keeping track of the IFMP what’s up Gold monitor, performing IPL´s when needed, knowing what to do when the network is having issues, being familiar with Silo hard/software, using Remedy to dispatch/downgrade/close to master/reopen/re-assign/and to status tickets. Knowing what MVS/JES 2 command to use to get information desired, learning to read CP&P Hourly CPU Busy Stats chart sent out by email

Part Time Grocery Stocker

Wal-Mart, Mumbai, 2006-2007

  • Duties: zoning, make four ways, create stack bases, put together end caps, minor use of a telezon, pull pallets, and stock groceries

Education and Certification

· B C A

Pune Technical Collage, Pune, 2007

Honors

  • General Office Clerk Certificate (2006)
  • Computer Support Specialist Certificate (2007)
  • Network Support Help Desk Certificate (2005)

References

Aditya Chopra

Chief Manager

Batra & Associates

adichopra_B123@yahoo.com

Read More
30 Sep

Entry Level Help Desk Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. An Entry Level Help Desk’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example an Entry Level Help Desk can add his/her career achievements like,

  • Strong ability to schedule maintenance and repair work, setting and meeting time lines.
  • Possess strong interpersonal skills and high ethical standards, ability to work with minimal supervision, meet deadlines, and communicate effectively and a willingness / desire to assist others
  • Perform all computer functions necessary for the smooth operation of the department.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of an Entry Level Help Desk goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example an Entry Level Help Desk could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of an Entry Level Help Desk would look like,

  • General Office Clerk Certificate (2006)
  • Computer Support Specialist Certificate (2007)
  • Network Support Help Desk Certificate (2005)

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of an Entry Level Help Desk could also look like,

Mr.Kunal Modi

Sr. Officer

Batra & Associates

modikunal@iiijjkk.com

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Entry Level Help Desk Resume

  • Analyze
  • Data
  • System
  • Process
  • Ground
  • Design
  • Concept
  • Develop
  • Upgrade
  • Software
  • Solution
  • Web
  • Hardware
Read More
10 Aug

Helpdesk Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Helpdesk can add his/her career achievements like,

  • Ensured safety and security of a four-story building for all library staff and customers.
  • Conducted research and literature searches for university faculty using numerous subscription databases.
  • Successfully supported budget planning activities for a library.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of a Helpdesk goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Helpdesk could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Helpdesk would look like,

  • Received two Exceptional Delivery awards in the year 2005.
  • Member of all India electronic help desk managers association.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Helpdesk could also look like,

Mr.Kunal Modi

Sr. Manager

Silver Enterprises

modikunal@iiijjkk.com

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Helpdesk Resume

· Customer Service Management

· Information Organization

· Information Management

· Personnel Management

· Implementation of Services

· Operations Management

· Technology Management

· Strategic goals

· Systems Management

· Incentive Structures

· Performance Standards

· Customer satisfaction

Read More
10 Aug

Sample Helpdesk Resume

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

To obtain a position that utilizes my relevant experience in Customer Service Management, Information Organization and Management, and Personnel Management and Implementation of new Services and Technology, Operations Management and Product and Technology Management to support both the strategic and competitive goals of the organization.

Career Achievements

  • Supported technology for 360 library staff & technology delivery to 335,000 customers
  • Reorganized customer service units improving services which resulted in more efficient personnel allocation
  • Provision of Help Desk services and call center to 100 libraries and 500 library staff.

Experience

Helpdesk Manager

Kalpana Enterprises, Delhi, 2006-Present

  • Developed library and organization wide policies for customer service, software usage and implementation and training.
  • Assented management of all library equipment, technology and software licenses.
  • Supported and maintenance of 100 plus staff and customer accessible computers.
  • Leadership and management of 50 employees.
  • Developed strong team culture to ensure successful delivery of resources, training and services.

Helpdesk Supervisor

Kalpana Enterprises, Delhi, 2003-2006

  • Supervise, evaluate, and coach staff on improvement of task and work related skills.
  • Accept responsibilities on multiple projects concurrently and ensure all team members involved are executing successfully toward common goals.
  • Developed RFPs and RFQs for commercial agreements.
  • Evaluated new technologies, evaluating based on cost effectiveness/avoidance, technical abilities and alignment with goals.
  • Responsible for multiple levels of execution ranging from customer service management, budget management, hardware/software migration and implementation and training and project management.

Helpdesk Supervisor

Sanmati Enterprises, Delhi, 2000-2003

  • Precisely moved and shifting 5, 50,000 books and all associated shelving in preparation for building renovation.
  • Evaluated and coordinated implementation of Wonder Desk Help Desk software serving 130 libraries and 500 library staff.
  • Responsible for installation of Windows 2003 Server and configuration.
  • Defined technical requirements and project scope and responsible for the creation of training documentation and the provision of software training.

Education and Certification

· BCA

College of Computer Education, Jaipur, 1999

· Diploma in Helpdesk Management

College of Computer Education, Jaipur, 2000

Honors

  • Received 5 certificates of recognition in the year 2005 by my peers including a MVP award.
  • Attended workshop on supporting and delivery of customer and library technology services.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com

Read More
09 Aug

Help Desk Support Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A Help Desk Support’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Help Desk Support can add his/her career achievements like,

· Responded to hardware/software issues for Tacoma Housing Authority users, acting as first line support by phone and e-mail. Setup all new users systems and accounts in Active Directory. Implemented Track It system to optimize help desk operations.

· Maintained hardware and software for Alpac Container, including replacement of hardware and software, user support (via phone and email), new user setup, maintained updates on all ghost images, and performed daily, weekly and monthly back-ups.

· Supported City of Auburn Fire Department, Police Department, Court House, and City Hall with hardware and software issues, including PDAs, wireless networks, and desktops. Imaged all machines and setup all new users´ profiles and accounts in Active Directory.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of a Help Desk Support goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Help Desk Support could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Help Desk Support would look like,

  • Ranked 4th in National Science Olympiad 1997.
  • Former National Level chess player.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Help Desk Support could also look like,

Mr.Kunal Modi

Sr. Officer

Glory Associates

modikunal@iiijjkk.com

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Help Desk Support Resume

  • System
  • Queries
  • Manual
  • Crystal-Report
  • Manual
  • Module
  • Script
  • Bug-Fixing
  • Function
  • Transform
  • Web
  • Access
Read More
09 Aug

Sample Help Desk Support Resume

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

To obtain a position as a Desktop/Helpdesk Support Technician, which will afford me the opportunity to utilize my skills as an Information Technology professional.

Career Achievements

  • Maintained wide range of software, including: Microsoft Office Suite, Oracle, Mark View, Siebel, Polar, and Nortel.
  • Managed trouble tickets and IT assets using Track it and LANDesk. Maintained and updated images. Used ghost and other software utilities to increase efficiency.
  • Provided desktop support for Multicare, working with Tacoma General Hospital and Mary Bridge Children’s hospital. Resolved hardware and software issues using Mocha tracking system.

Experience

Help Desk Support

Glory Associates, Mumbai, 2006-Present

  • Acted as second level help desk hardware/software support for corporate office, ships, and ports.
  • Served as company’s first line of support, resolving hardware and software issues by phone, e-mail, and face-to-face and in person.
  • Setup Track It help desk tracking system and trained all users and technicians.
  • Developed training materials for all new employees.
  • Maintained back up system using Virtuous.
  • Created Access database to maintain all assets hardware and software.
  • Performed asset management.
  • Established all network printers and mapped all network drives.

Help Desk Support

Bank of India, Mumbai, 2003-2006

  • Managed project-related hardware assets using Web-based tool.
  • Assisted field technicians to efficiently complete hardware and software upgrades in POS environment.
  • Assisted with major project to replace 200 systems in corporate offices and Reservation Department.
  • Contributed to major deployment of 500 new systems.
  • Imaged configured and deployed all new systems. Conducted inventory of new and old systems.
  • Moved all user data to new systems using XP tools wizard.

Call Center Support Manager

Mitra Groups, Mumbai, 2000-2003

  • Provide high quality customer support by utilizing excellent customer service skills and technical expertise, researching, analyzing, resolving and responding to basic-to-complex questions and problems via telephone and e-mail, within the SLA.
  • Directed daily operations of department and coordinated project activities with other departments.
  • Directed training of subordinates

Education and Certification

· B Sc. (Computer Technology)

Mumbai University, Mumbai, 2000

Honors

  • Employee of the year award 2005, 2007.
  • Best On site Support award at Annual Typing Competition 2008.

References

Aditya Chopra

Chief Manager

Glory Associates

adichopra_B123@yahoo.com

Read More