Category Archives: Customer Service Resumes

04 Oct

Customer Service Specialist Resume

This Customer Service Specialist resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Customer Service Specialist.

Contact Information

Logan Cheeke
12A 1nd Floor,
Sindhi Soc., Mumbai
(022)-1234567

logancheeke@gmail.com

Career objective

To secure a challenging position with a growth oriented company where I can fully utilize my skills and extensive work experience.

Career Achievements

  • Awarded for Most sales in a 24 hour period, 12 consecutive times.
  • Highly motivated to keep a time deadline.
  • Very capable of listening well to others and sharp minded to Respond back promptly

Experience

2006 – 2009

Customer Service Specialist
Marc Ecko Enterprises, Mumbai

  • Maintain constant communication with Sales, Accounts and updating management.
  • Processing daily EDI transmissions along with addressing any EDI errors.
  • Tracking vendor purchase orders through traffic department to assure timely shipping.
  • Alerting sales and accounts to any late deliveries that will require purchase order cancel date extensions.
  • Communicate to allocations department to allocate and/or drop pick tickets when orders have met the shippable percentage rate.
  • Order entry for bulk orders after market week and updating accounts of any fallout after the initial purchase has been placed to ensure the confirmed purchase orders draw down from the bulk order accordingly.
  • Analyze daily reports, create excel spreadsheets and maintain the Customer Master in AS400 .
  • Communicate to coworkers, any and all changes or updates that may affect us as a whole.
  • Team player.

2003 – 2006

Customer Service Specialist
Tommy Hilfiger, Mumbai

  • Responsibilities include maintaining an open line of communication with sales, accounts and management.
  • Daily uploading and overall maintenance of orders transmitted by accounts via EDI.
  • Informing accounts of various changes that may occur after market while orders are still at the bulk stage to prevent shipping delays once the order is confirmed.
  • Excel spreadsheets created to facilitate the management of shipping updates for the individual accounts.
  • Partnering with Allocations, Production and the Warehouse allows me to stay informed of the movement of our goods from the date it leaves our overseas factory to the date it is received and shipped.
  • Partner with my fellow coworkers as a team player to backup other accounts due to employee illness or vacation.

2000 – 2003

Customer Service Specialist
Liz Claiborne Inc., Mumbai

  • Began my career at Liz Claiborne as an Order Fulfillment Specialist later being promoted to Customer Service Specialist managing both May Company and Federated Accounts.
  • Daily responsibilities included analyzing daily reports that serve as an alert to any problems in the transmission of a sales order.
  • Daily follow-up via e-mail and/or via phone to the Sales Executives and/or the accounts.
  • Partnering with the Allocations Dept. and the Warehouse to track the on-time allocation and shipment flow of the orders within the ship window.
  • Maintaining constant communication with sales force to ensure on time and 100% confirmation of market bookings.
  • Divisional leakage control through the implementation of proper account management, minimize chargeback’s and overall corporate revenue losses.

Education and Certification

  • M.Com
    Mumbai University, Mumbai
  • B.Com
    Mumbai University, Mumbai
  • H.S.C (Commerce)
    S.K Somaiya College, Mumbai

References

Sohan Singh
Web Designer
Infotech Ltd., Mumbai
sohansingh@gmail.com

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18 Sep

Customer Service Manager Resume

This Customer Service Manager resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Customer Service Manager.

Contact Information

Logan Cheeke
12A 1nd Floor,
Sindhi Soc., Mumbai
(022)-1234567

logancheeke@gmail.com

Career objective

Looking for a position as a Customer Service Manager in an organization where I can utilize my skills and knowledge for the growth of the company.

Career Achievements

  • Achieved Vault Administrator in less than two years of employment.
  • Governed more than 3,000 accounts totaling $10.5 million for the branch while attending to continuous customer challenges.
  • Supervised 30 staff members, all new personnel training and ensured optimal work performance in accordance with schedules, policies and procedures.

Experience

2008 – 2009

Customer Care Call Center Vendor Manager
Sprint Nextel Corporation, Mumbai

  • Managed the relationship between Sprint and a vendor providing customer service via inbound/outbound calls to Sprint customers with escalated complaints
  • Received multiple customer appreciation commendations for team for providing outstanding customer service, many sent directly to CEO
  • Resolved non-mainstream customer issues by owning the customer and assuring customer issues were addressed in a win-win manner
  • Conducted monthly call center audits to assure standards set by Sprint met or exceeded goals
  • Formulated a process to tabulate monthly customer satisfaction results and reward top producing representatives to increase morale and competition
  • Nurtured excellent relationships with vendor partners via assertive, open, and honest communications by delivering clear and concise information
  • Critiqued customer and agent interactions and provided constructive coaching to optimize team results
  • Requested disciplinary action from vendor for their employees when service or behaviors were not within confines of excellent customer service
  • Developed and authored Methods and Procedures and call scripting for representatives use while speaking with customers

2006 – 2008

Project Manager
Sprint Nextel Corporation, Mumbai

  • Managed high impact and large expense enterprise projects delivering results on time and within budget
  • Consulted with users, management, vendors, and technicians to assess computing needs and system requirements
  • Coordinated with managers, supervisors, vendors, and others to solicit cooperation and resolve issues
  • Educated project personnel from various company departments on the procedures for revamped project development process to prevent costly project rework.
  • Evaluated proposals to assess project feasibility and requirements

2003 – 2006

Customer Care Business Analyst
Sprint Nextel Corporation, Mumbai

  • Interviewed personnel and conducted on site observations to ascertain unit functions, work performed, and methods used
  • Analyzed data gathered and developed solutions or alternative methods of completing tasks and assignments
  • Prepared procedures and training documents used in process improvement
  • Conferred with impacted personnel to ensure successful functioning of newly implemented systems or procedures
  • Educated project personnel from various company departments on the procedures for revamped project development process to prevent costly project rework

Education and Certification

  • B.Com
    Mumbai University, Mumbai
  • H.S.C (Commerce)
    S.K Somaiya College, Mumbai

References

Sohan Singh
Manager
Radhika Restaurant, Mumbai
Sohansingh@gmail.com

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10 Sep

Customer Service Supervisor Resume

This Customer Service Supervisor  resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Customer Service Supervisor .

Contact Information

Logan Cheeke
12A 1nd Floor,
Sindhi Soc., Mumbai
(022)-1234567

logancheeke@gmail.com

Career objective

Seeking a position where I will utilize my Customer Service Supervisor skills and experience in an organization.

Career Achievements

  • Achieved double digit sales growth while increasing profit margins
  • More than doubled customer base within 2 years
  • Successfully established new Business Partner outreach with 3rd Party Service providers
  • 2 Time President´s Club Award winner
  • Committed and motivated worker with exceptional operations, sales and customer service skills

Experience

2008 – 2009

Customer Service Supervisor
Prince Enterprise, Mumbai

  • Nationwide Telephonic Life Insurance sales
  • Top Producer for the month of June 2008
  • Sold Medicare Advantage Health Plans, Medigap and Supplemental Policies to Medicare and Medicaid eligible individuals.
  • Sold Term and Whole Life Insurance Policies to Medicare and Non Medicare individuals
  • Sold Long Term Care Insurance (LTC) to individuals preparing for future needs
  • Marketing Reverse Mortgages to eligible individuals.
  • Weekly training for marketing products, sharpening presentation skills, product education.
  • Closing sales average 64 percent

2006 – 2008

Credentialing Analyst
ChoicePoint Inc., Mumbai

  • Handle process by which businesses, profit or non profit, publicly traded or not, charitable organizations or churches access background checks on potential employees and or volunteers.
  • Review applications from businesses re accessing Choicepoint data
  • Process data for prospective clients
  • Approve/Deny applications for accessing Choicepoint data
  • Review and process business certifications and company site inspections
  • Verify authenticity and legitimacy of clients
  • Team leads for various projects

2003 – 2006

Social Services Coordinators
Alaska Sealife Center, Mumbai

  • Medical Case Management
  • Prepare disability cases for presentation to Social Service Admin
  • Read and interpret medical records
  • Interact with SSA, Insurance Carrier, Hospitals and members
  • Complete applications for potentially disabled individuals

Education and Certification

  • B.Com
    Mumbai University, Mumbai
  • H.S.C (Commerce)
    S.K Somaiya College, Mumbai

References

Sohan Singh
Manager
Radhika Enterprises, Mumbai
Sohansingh@gmail.com

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30 Aug

Customer Service Representative Resume

This Customer Service Representative resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Customer Service Representative.

Contact Information

Nicholas Bannerman
12A 1nd Floor,
Sindhi Soc., Mumbai
(022)-1234567

nicholasbannerman@gmail.com

Career objective

My objective is to become Customer Service Representative in a company where I intract with customers and utilize my skills and knowledge and gain additional experience while enhancing the company’s productivity and reputation.

Career Achievements

  • Increased consumer purchase of the “Medifast” weight loss product.
  • Managed high-volume workload within a deadline driven environment.
  • Placed customer order using systems such as, Navision 4.0 and CCE
  • Email and trouble shoot customers issues using Outlook Express
  • Used Live chat to speak with customers when call volumes were high .
  • Used a system by the name of Contact Center Express (CCE) to chat and receive inbound calls.
  • Processed returns and exchanges adhering to company policies and procedures.
  • Coached and counseled customers, helping them maintain appropriate dietary compliance.

Experience

2008 – 2010

Client Services Cypress
ADP-Randstad

  • Answered incoming calls from customers
  • Handled end of year tax projects
  • Maintained call quality goals set by management

2006 – 2008

Customer Service Rep-Administrative Assistant Cypress
American Honda Finance-Randstad

  • Answered incoming calls from customers
  • Handled loan payment and inquiries from customers on their account
  • Maintained call quality goals set by management

2007 – 2008

Customer Service Manager
Trader Publishing-Dominion Distribution

  • Oversaw a ten member team at job sites to ensure company policy and procedures were being followed
  • Ensured that company’s financial goals were being met by running sales reports, and motivating staff members to increase their sales number
  • Increased teams sales record by 20 percent by using creative sales techniques and maintaining a positive environment at all times
  • Cold called on prospective customers to offer our products and services.

Education and Certification

  • B.Com
    Mumbai University, Mumbai

References

Ritesh Shah
Manager
Harbinger Recruiting Services,
riteshshah@gmail.com

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21 Aug

Banking Customer Service Resume

This Banking Customer Service resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Banking Customer Service.

Contact Information

Elijah Bligh
24A A-Block,
Maître Park, Mumbai
(022)-1234567

elijahbligh@gmail.com

Career objective

To use my skills, knowledge and experience in banking and public relations with a well Known organization.

Career Achievements

  • Recognized by CitiFinancial company management in 2005 awarded GEM Manager.
  • Raising customer satisfaction scores by 15% in my current role
  • Trained company personnel and clients on computer software’s, along with installing and troubleshooting all software issues.
  • Significantly lowered the delinquency ratios of the highest volume dealer using strong, disciplined application of company standards.
  • Developed and presented training seminars on Communication Skills and Diversity Awareness fostering collaboration within 3 credit teams and increased focus on meeting customer needs.
  • Received numerous letters of recommendation, and appreciation from customers, and management.
  • Worked with International team to train juniors for better customer relation and improved sales.
  • Winning the Customer Service Award six months out of twelve at Wendys, for showing exceptional customer service.

Experience

2006 – 2010

Bank Customer Service Manager
HDFC Bank, Mumbai.

  • Assist clients with all queries in their bank accounts.
  • Issue and activate ATM/DEBIT cards
  • Open, close and update accounts.
  • Providing assistance to underwriters and loan processors in communicating and negotiating the decisions with finance managers.
  • Significantly lowered the delinquency ratios of the highest volume dealer using strong, disciplined application of company standards.
  • Developed and implemented unique marketing plans for neighboring residential and business clients
  • Load and process loan applications

2003 – 2006

Financial Services Representative
UTI Bank, Mumbai.

  • Responsible for reviewing and underwriting loan requests submitted with exceptions to the standard program guidelines requiring the highest level of authority.
  • Assist members with problems regarding their accounts
  • Open and close accounts which includes: Savings and checking accounts, Business Accounts, Certificates of Deposit, IRA´s, etc
  • Coordinated a partnering program with managers of other departments that improved job knowledge, uniformity, communications, and efficiencies between team members.
  • Underwrote loan requests submitted by auto dealers using an automated scoring system and review of individual credit reports.
  • Created a Sales worksheet used to coach team members on weekly goal performance.

Education and Certification

  • MBA (Finance)
    IIM, Ahmadabad
  • B.Com
    Mumbai University, Mumbai.

References

Michael Birdseye
Manager
XYZ Bank,
michaelbirdseye@gmail.com

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19 May

Food Service Worker Resume Template

Contact information

Walker S. Seeger

1207 Byrd Lane
Delhi – 87102

Career objective

Seeking for a challenging and interesting role of Food Service Worker in a company where my experience and knowledge can be utilize and enhance.

Career Achievements

  • Uncommon knowledge of the nutritional value, adaptabilities,    and uses of various foods.
  • Huge knowledge of mathematical calculations used in    determining the number of servings in a given amount of food, modifying recipes, and determining food costs and projections.
  • In-depth knowledge of numbers and types of workers needed    to staff a large food service operation.
  • Thorough knowledge of equipment and supplies used in    quantity food preparation and service and its care and operation.
  • Profound knowledge of quantity food purchasing, receiving,    and storage.

Experience

Eastwest Medical Center

Food Service Worker, 2006-Present

  • Presented schedule responsibilities related to training and serving of food.
  • Managed dishwasher or help with sanitize dishes, glassware, silverware, tools, pots, pans, etc.
  • Unsoiled kitchen work place, collects and disposes of refuse.
  • Provided food in restaurant for guests and staff and in patients’ room subsequent dietary, sanitary and safety strategy.
  • Worked on tolerant tray gathering line following menu commands for formative food items for every tray.

Division of Civil Services,
Food Service Worker, 1999-2005

  • Enclosed and stored leftover food, recorded serving hotness and leftover measures.
  • Equipped salads and decorated and helped in basic food preparation and organized.
  • Cooked, parched, and provided regular and particular meals to customers and workers.
  • Coordinated an account supervision system to efficiently control and distribute supplies and tools.

Education

  • Bachelor in Food Management,

Delhi University, 1997

References

Gilbert A. Snyder

Manager

WEB India Ltd.

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25 Nov

Airline Customer Service Representative Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example an Airline customer service representative can add his/her career achievements like,

  • Interpreted a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Solved practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Effectively presented information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of an Airline customer service representative goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example an Airline customer service representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of an Airline customer service representative would look like,

  • Rewarded as the employee of the year 2008.
  • Performed special trained functions, such as Ground Security Coordinator, etc., and many other suggested by immediate supervisor.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of an Airline customer service representative could also look like,

Mr.Kunal Modi

Sr. Manager

Silver Enterprises

modikunal@iiijjkk.com

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Airline customer service representative resume

· Supervision

· Coordination

· Handling orders

· Telephone complaint

· Customer satisfaction

· Technical accuracy

· Conformity

· Company policies.

· Corrective service

· Security pricing

· Documentation

· Cargo customer

· Operate machinery

Read More
25 Nov

Airline Customer Service Representative Resume

This Airline Customer Service Representative resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Airline Customer Service Representative.

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

Seeking the Position of Airline Customer Service Representative in a progressive company.

Career Achievements

  • Supervised and coordinated activities of customer service representatives engaged in handling service orders and telephone complaints of customers.
  • Monitored service calls service observer to observe employee’s demeanor, technical accuracy, and conformity to company policies.
  • Recommended corrective services to adjust customer complaints.

Experience

Airline customer service representative

Kalpana Airport, Mumbai, 2005-Present

  • Provide information, acceptance, security pricing, documentation and handling services to cargo customers at Flight 7 locations.
  • Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
  • Operate machinery (tugs, push-back equipment, commissary trucks, lavatory and water carts, etc.)
  • Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities.

Customer Service Representative

Shivaji Airport, Mumbai, 2002-2005

  • Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
  • Provide information, reservations and ticketing services to customers at Company ticket and gate counters.
  • Refuel and clean ground equipment, and remove (FOD) debris from tarmac.
  • Report cargo and passenger boarding on flight.

Customer Service Representative

Global Airlines, Delhi, 2000-2002

  • Provide for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the air operations area in use by Flight 7 Airline.
  • Provide assistance to passengers in need and directing pedestrian traffic.
  • Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
  • Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate supervisor.

Education and Certification

· BSc(Communications/Media)

Science & Media College, Delhi, 2000

Honors

  • Attended seminars on the aviation phonetic alphabet and hear and speak numerical sequences clearly.
  • Member of customer service representative society.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com

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07 Oct

Sample Customer Service Supervisor Resume

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

Trained and experienced leader and employee supervisor; excellent communication and human relations skills seeking position as Customer Service Supervisor

Career Achievements

  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Performed market research surveys on customer needs and requirements.
  • Prepared weekly sales reports for the sales team and sales management.
  • Generated repeat business through successful client follow-up.

Experience

Customer Service Supervisor

Brigit Corporation, Mumbai, 2005- Present

  • Responsible for the supervision of a staff of thirty-eight people within the customer service department.
  • Responsible for the recruitment and training of customer service representatives.
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Successful account retention record of 92%.
  • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
  • Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

Customer Care Representative

Bulls and Cocks Store, Mumbai, 2000-2005

  • Responded to customer questions and troubleshoots accounting, product, or service problems through e-mail and telephone correspondence.
  • Provided technical post-sales support as well as product and service training and demonstrations.
  • Served as a technical resource on the entire company product line.
  • Collaborated with the Sales and Technical Support teams to aggregate feature enhancements, bugs, errors, or other product or service information from clients.
  • Participated in design reviews and evaluations to provide client perspectives.
  • Provided support services on a project request basis necessary to satisfy the needs of the customer.

Education and Certification

· B Com

Mumbai University, Mumbai, 2000

Honors

  • Former Chess Champion at Mumbai University
  • Wrote the book on Child Mentality at Teenage “Changing Breeze”

References

Aditya Chopra

Chief Manager

Brigit Corporation

adichopra_B123@yahoo.com

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07 Oct

Customer Service Resume

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

To obtain a responsible and challenging position as a customer service representative with a progressive company where my work experience will have valuable application.

Career Achievements

  • Continuously refined documentation to stay current with the changing environment, also to implement strategies to improve quality of service.
  • Creatted and maintained tracking tools to breakdown daily performance per team member to pinpoint opportunity areas early enough in month to correct by month-end goal. It was a performance management tool for the team.
  • Brought last place team to first place within the first year after management training with creative thinking.
  • Worked on a team leading six-sigma projects to reduce forced closed accounts to increase call center sales and aided in projects to assist with first call resolution with end-users..

Experience

Customer Service Sales Manager

Global Bank, Mumbai, 2005-Present

  • Identified and developed effective deadlines for each function completed within internal team.
  • Provided clear day-to-day instructions on prioritizing the workflow in order to efficiently meet deadlines for each job function.
  • Defined job functions with a step-by-step procedure of each function to gain efficiencies, but ensure accuracy to company guidelines and regulations.
  • Developed staffing models and volume plans to benchmark, measure, and track efficiencies.
  • Contributed reducing from ten members to six while maintaining the same volume, 40% reduction of staff.
  • Analyzed the department’s performance.

Customer Service Sales Manager

Dili Call Centre, Mumbai, 2000-2005

  • Supervised a team of 25-30 associates in a call center environment including performance coaching and career counseling.
  • Authorized and approved customer accounts.
  • Maintained documented bank policies and regulations.
  • Continuously refined documentation to stay current with the changing environment, also to implement strategies to improve quality of service.
  • Prioritized the daily workloads to meet business needs and maximize customer satisfaction.
  • Creatted and maintained tracking tools to breakdown daily performance per team member to pinpoint opportunity areas early enough in month to correct by month-end goal.
  • It was a performance management tool for the team. Trained other peers to utilize concept to gain same results.
  • Brought last place team to first place within the first year after management training with creative thinking.
  • Prioritized the daily workloads to meet business needs and maximize customer satisfaction

Education and Certification

· MBA

Management Institute, Banglore, 2000

· BA(Economics)

Arts College, Delhi, 1998

Honors

  • Recognized for training other peers to utilize concept to gain same results.
  • Attended workshop on customer management techniques.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com

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06 Oct

Sample Customer Service Cashier Resume

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

Experienced, dependable cashier currently looking to combine skills and expertise within a position that welcomes motivation while simultaneously offering a supportive environment. To obtain a responsible position where I can help the organization grow in value utilizing my experience, capabilities and abilities.

Career Achievements

  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Excellent communication and interpersonal skills.
  • Fast and reliable.

Experience

Customer Service Cashier

Smart Industries, Mumbai, 2006-Present

  • Operated POS cash register for thrift store.
  • Advised customers on purchases, and merchandise on sale.
  • Provided exceptional customer service. Developed reputation for prompt, efficient service with high level of accuracy.
  • Maintained thorough knowledge of store merchandise to provide helpful pieces of advice to customers.
  • Calculated total payments received during a time period, and reconciled this with total sales.
  • Compiled and maintained non-monetary reports and records.
  • Developed constructive and cooperative working relationships with others, and maintained them over time.

Assistant Cashier Manager

K-Mart, Mumbai, 2003-2006

  • Answered customers’ questions, and provided information on procedures or policies.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Bagged, boxed, wrapped, or gift-wrapped merchandise, and prepared packages for shipment. Sorted, counted, and wrapped currency and coins.

Shift Supervisor

Mc Donald, Mumbai, 2000-2003

  • Performed opening / closing procedures ensuring that all tasks were completed accurately.
  • Maintained a proper inventory stock level. Handled high volume of money and counted and balanced cash drawers nightly.
  • Participated in courses and training in financial and managerial accounting, developing an understanding of accounting cycle, financial statements, accounts receivable and payables, inventory costing, cost accounts.
  • Provided training to new employees on all facets of operations and job performance.
  • Demonstrated skills as leader, delegate and communicator.

Education and Certification

  • B Com.

Mumbai University, Mumbai, 2000

Honors

  • 4 times regularly Awarded as Employee of the Quarter at Mc Donald’s
  • Best Employee of the Year at Smart Industries

References

Aditya Chopra

Chief Manager

Smart Industries

adichopra_B123@yahoo.com

Read More
06 Oct

Sample Customer Service Representative Resume

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

Determined and tireless worker who forges strong relationships with other educators and parents and community outreach services. Experience in managing a wide spectrum of youth and adolescent activities with a diverse success in developed programs and strategic growth.

Career Achievements

  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels
  • Monitored inventory levels at 6 production plants and worked closely with supply chain to ensure on-time and in full delivery of products. Worked side by side with trucking companies to monitor the shipping and delivering of all loads.

Experience

Customer Service Representative

Regal Bank, Mumbai, 2006-Present

  • Supervised office operations and coordinated work schedules.
  • Supervised customer service representatives to ensure that workflow met high company standards.
  • Supervised and trained clerks, audited processed work, and researched and corrected accounts.
  • Stayed informed of all federal and state regulations that affect the company and employees.
  • Reported daily revenues. Scheduled, ordered, and maintained quality customer service.
  • Provided training and guidance for new employees within the department.
  • Set up recruiting policies.
  • Interviewed, trained, and monitored employees in accordance with company policies and goals.

Debt Management Consultant

Apex Corporation, Mumbai, 2003-2006

  • Obtained credit records from credit reporting agencies.
  • Conducted inbound/outbound telephone conversations with prospective and current clients of Credit Counseling Agencies.
  • Ensures all client accounts are noted accurately, concisely and promptly.
  • Contacted the creditors on behalf of the client to investigate and resolve any outstanding issues.
  • Met and exceed daily, weekly, and monthly goals.
  • Coordinated with others, including personnel in company branches and credit card companies, to exchange information and update controls.

Account Representative

Norman Communications, Mumbai, 2000-2003

  • Received inbound calls from customers to set up local services and products.
  • Assisted in setting up and developing original procedures during market readiness testing as AT&T entered local market.
  • Took lead rep in association with management that overviewed error reports, system updates and ongoing development of representatives.
  • Received inbound calls from customers to set up local services and products.

Education and Certification

· M B A (Account and Finance)

IIM Kanpur, 2000

· B Com

Mumbai University, Mumbai, 1997

Honors

  • Awarded as Best Managerial Support, 2008 at Regal Bank
  • Member of Mumbai Civilian Society

References

Aditya Chopra

Chief Manager

Regal Bank

adichopra_B123@yahoo.com

Read More
04 Oct

Customer Care Representative Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example and Customer Care Representative can add his/her career achievements like,

  • Responsible for the supervision of a staff of twenty-eight people within the customer service department.
  • Responsible for the recruitment and training of customer service representatives.
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Successful account retention record of 98%.
  • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of a Customer Care Representative goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Customer Care Representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Care Representative would look like,

  • Awarded the Manager for the Best performance, 2004.
  • Attended the Industry Training at Banglore, 2006.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Care Representative could also look like,

Mr.Subhash Jain

Sr. Manager

Soman Systems

abc@iiijjkk.com

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Accounting Manger Resume

  • Strategic Planning
  • Problem solving
  • Relation
  • Perform
  • Develop
  • Regulation
  • Issues
  • Function
  • Support
  • Monitored
  • Recorded
  • Response
  • Reports
  • Performance Standards
  • Team Leadership
  • Mentoring
Read More
20 Aug

Insurance Customer Service Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example an Insurance customer service can add his/her career achievements like,

  • Developed new markets and maintain profitable client relationships.
  • Organized and prioritized multiple projects with divergent needs.
  • Provided accurate, efficient, high quality professional service to all internal/external customers.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of an Insurance customer service goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example an Insurance customer service could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of an Insurance customer service would look like,

  • Received many performance awards from Co-Workers and managers for help with miscellaneous functions and process improvement recommendations.
  • Attended Code Of Business Conduct Training Course 2007.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of an Insurance customer service could also look like,

Mr.Kunal Modi

Sr. Manager

Silver Enterprises

modikunal@iiijjkk.com

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Insurance customer service resume

· Service Management

· Building Customers

· Managing Client Relationships

· Startup Operations

· Continuous Process Improvement

· Cross-Functional Team Leadership

· Coordination

· Risk Management

· International Market Expansion

· Team Building

· Regulatory Compliance

· Vendor Management

· Contract Development

Read More
20 Aug

Sample Insurance Customer Service Resume

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

Looking for a position to use my skills in insurance customer service and to provide quality service to clients.

Career Achievements

  • Educated clients on the complexities and necessity of insurance premiums.
  • Prospected current domestic clients with probable national exposures.
  • Analyzed applications, claims and other data to select insurance risks and other concerns.

Experience

Insurance customer service

Kalpana Insurance Company, Delhi, 2006-Present

  • Audited policies for customers ensuring correct state forms have been received, making any changes noted on Applications or on Policies as they come in daily.
  • Completed Ideas Training.
  • Received many performance awards from Co-Workers and managers for help with miscellaneous functions and process improvement recommendations.
  • Completed Code Of Business Conduct Training Course.
  • Supervised 6 – 10 employees on nightly basis, responsible for closing procedures.

Insurance customer service

Dili Insurance Company, Delhi, 2003-2006

  • Responsible for processing of changes and cancel transactions for an Agent.
  • Underwrote New Business Policies for an Agent.
  • Mass marketed policies to insured with Application and State Forms, to ensure renewal business.
  • Provided customer service to external insured for agency, answered questions, troubleshooting.

Insurance customer service

General Life Insurance, Delhi, 2000-2003

  • Related to customers in a fair and equitable manner while continuing to maintain a high degree of professionalism.
  • Analyzed and strengthened new business opportunities by writing, selling and rating new business.
  • Solicited and serviced national accounts.
  • Provided recommendations to increase agency growth and profitability.
  • Organized large amounts of information and presented it in a concise format.

Education and Certification

· Bachelor of Arts

Delhi University, Delhi, 1998

· Diploma in Life Insurance

Institute of Insurance Policies, Delhi, 2000

Honors

  • State Insurance Award and Excellence in Service Award.
  • Participant in Quality Assurance Program received most 100% scores in one month.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com

Read More
27 Jun

Sample Retail Customer Service Resume

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

To find a job in the retail industry where I can best utilize my proven abilities to lead a team devoted to customer service, sales and profitability

Career Achievements

  • Handled incoming and outgoing calls, in high volume call center for customer grocery home delivery.
  • Responsible for answering customer inquiries and issues regarding service, including issuing refunds, and account adjustments.
  • Answered customer questions and solved customer issues via email for online portion of delivery service with Professional Experience.

Experience

Retail Customer Service

Sonic Departmental Sores Chain, Mumbai, 2005-Present

  • Managed all facets of day-to-day operations including accounting, inventory control, and customer and vendor relations.
  • Provided estimates and sold the jobs to prospective clients.
  • Performed high tech repairs, maintenance, and computer diagnostics.
  • Overhauled and restored classic motorcycles by Moto Guzzi & BMW.
  • Trained, scheduled, and supervised up to 10 employees.
  • Instrumental in building the business to a net worth in excess of Rs.1k.

Operation Manager

Lifestyle Mall, Mumbai, 22000-2003

  • Collaborated with Area Sales Manager to create and implement merchandising and marketing strategies for optimum sales positioning of new and discounted merchandise.
  • Supervised and guided department sales associates in achieving targeted sales and profitability goals while providing focused and courteous customer service. Trained all new hires, including management of personnel according to company policies and procedures.
  • Ensured merchandise sales, returns, and transfer activities were recorded in a timely and accurate manner in accordance with company policies and procedures.

Education and Certification

· B Com.

Mumbai University, Mumbai, 2000

Honors

  • Nominated for Manager of the Year Award by State non industrial business promotion Bureau
  • Selected Top Ten manager for Service and Delivery among retail industry 2007

References

Aditya Chopra

Chief Manager

Sonic Departmental Sores Chain

adichopra_B123@yahoo.com

Read More
27 Jun

Retail Customer Service Manager Resume

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Retail customer service manager can add his/her career achievements like,

  • Provided continuous and customized support to 18 to 25 mid- to large- size accounts with complex buying requirements.
  • Conducted customer sales calls in-person and over the phone, responded to service needs, provided end-user training, and developed customized solutions.
  • Reputed for providing consistent communication, always met deadlines, and going above and beyond to solve problems.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of a Retail customer service manager goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

  • List your highest degree first.
  • Name of institution, city and state
  • Degree, major and year awarded
  • Special Training
  • Seminars
  • Courses
  • Training
  • Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Retail customer service manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Retail customer service manager would look like,

  • Rewarded for training all new hires, including management of personnel according to company policies and procedures.
  • Received numerous awards for top performer in the northern Region, 2007.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Retail customer service manager could also look like,

Mr.Kunal Modi

Sr. Manager

Silver Enterprises

modikunal@iiijjkk.com

Just remember these points while making your Resume.

  • Avoid using ‘I’ throughout your resume.
  • Keep it short, concise and clear.
  • Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
  • Write using Times New Roman font.
  • Keep it focused.
  • Font size must not increase by 12.
  • Use a cover letter.

Keywords for Retail customer service manager resume

· Customer sales

· Service needs

· End-user training

· Customized solutions

· Communication

· Customer relationship

· Customer appreciation programs

· Targeted sales

· Customer service

· Training

· Company policies

· Company procedures

Read More
15 May

Sample Customer Care Manager Resume

Contact information

Raghu Sharma

1234, East Sankey
(123)-675927

Career objective

Seeking a challenging position with progressive opportunities, where my talents and skills can be effectively utilized.

Career Achievements

  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Assisted in the development of new policies and procedures.
  • Assisted in the training of new customer service representatives and associates.

Experience

Customer Service Representative

City Finance Department, Delhi, 2003 – Present

  • Greet public in person and over the telephone.
  • Explain policies, regulations and rate structures.
  • Receive and process applications and payments to the City for services, licenses, permits and fees.
  • Make change and issue receipts.
  • Open and close accounts.
  • Post payments to the proper account.
  • Process adjustments, returned checks and refunds.
  • Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.
  • Research and resolve account and billing problems.
  • Set up and maintain various files, records and registers.
  • Complete a variety of forms and prepare account summaries and reports.
  • File forms and records.
  • Make photocopies and operate a variety of standard office machines.
  • Open, date-stamp and process incoming mail.
  • Prepare correspondence and perform various other clerical and administrative duties for the Finance Department.
  • Complete special projects as assigned by the Utility Billing Supervisor.

Receptionist/Clerk Typist

Finance Floatter, Delhi, 1997 – 2003

  • Responded to inquiries from clients and public about senior services.
  • Assessed needs of clients and refer them to appropriate services available throughout the community.
  • Answered the telephone and transferred calls to the appropriate individuals, divisions or department.
  • Took telephone messages for the staff.
  • Greeted visitors to the facility, answered questions and directed them to the appropriate individuals.
  • Typed a variety of forms, letters, reports and memos.
  • Received and distributed mails.
  • Organized and maintained office files and records.
  • Copied and maintained Real Estate Declaration (RED) files.

Education and Certification

· Bachelor of Arts

Pioneer School of Arts, Delhi, 1997

· Diploma in Human Relations

Institute for HR, Delhi, 2001

Honors

  • Awarded the Best Manager by Finance Floaters in 2001.
  • Attended workshop on Customer Services at Banglore in 2005.

References

Atul Bansal

Chief Manager

Royal Casino India

Atul_B123@yahoo.com

Read More