Resumes – Free Resume Templates

Contact Information

Elijah Bligh
24A A-Block,
Maître Park, Mumbai
(022)-1234567

elijahbligh@gmail.com

Career objective

To use my skills, knowledge and experience in banking and public relations with a well Known organization.

Career Achievements

• Recognized by CitiFinancial company management in 2005 awarded GEM Manager.
• Raising customer satisfaction scores by 15% in my current role
• Trained company personnel and clients on computer software’s, along with installing and troubleshooting all software issues.
• Significantly lowered the delinquency ratios of the highest volume dealer using strong, disciplined application of company standards.
• Developed and presented training seminars on Communication Skills and Diversity Awareness fostering collaboration within 3 credit teams and increased focus on meeting customer needs.
• Received numerous letters of recommendation, and appreciation from customers, and management.
• Worked with International team to train juniors for better customer relation and improved sales.
• Winning the Customer Service Award six months out of twelve at Wendys, for showing exceptional customer service.

Experience

2006 – 2010

Bank Customer Service Manager
HDFC Bank, Mumbai.

• Assist clients with all queries in their bank accounts.
• Issue and activate ATM/DEBIT cards
• Open, close and update accounts.
• Providing assistance to underwriters and loan processors in communicating and negotiating the decisions with finance managers.
• Significantly lowered the delinquency ratios of the highest volume dealer using strong, disciplined application of company standards.
• Developed and implemented unique marketing plans for neighboring residential and business clients
• Load and process loan applications

2003 – 2006

Financial Services Representative
UTI Bank, Mumbai.

• Responsible for reviewing and underwriting loan requests submitted with exceptions to the standard program guidelines requiring the highest level of authority.
• Assist members with problems regarding their accounts
• Open and close accounts which includes: Savings and checking accounts, Business Accounts, Certificates of Deposit, IRA´s, etc
• Coordinated a partnering program with managers of other departments that improved job knowledge, uniformity, communications, and efficiencies between team members.
• Underwrote loan requests submitted by auto dealers using an automated scoring system and review of individual credit reports.
• Created a Sales worksheet used to coach team members on weekly goal performance.

Education and Certification

• MBA (Finance)
  IIM, Ahmadabad
• B.Com
  Mumbai University, Mumbai.

References

Michael Birdseye
Manager
XYZ Bank,
michaelbirdseye@gmail.com

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

Trained and experienced leader and employee supervisor; excellent communication and human relations skills seeking position as Customer Service Supervisor

Career Achievements

• Provided support to the sales team, ensuring all sales and service objectives were met.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.

Experience

Customer Service Supervisor

Brigit Corporation, Mumbai, 2005- Present

• Responsible for the supervision of a staff of thirty-eight people within the customer service department.

• Responsible for the recruitment and training of customer service representatives.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Successful account retention record of 92%.
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

Customer Care Representative

Bulls and Cocks Store, Mumbai, 2000-2005

• Responded to customer questions and troubleshoots accounting, product, or service problems through e-mail and telephone correspondence.
• Provided technical post-sales support as well as product and service training and demonstrations.
• Served as a technical resource on the entire company product line.
• Collaborated with the Sales and Technical Support teams to aggregate feature enhancements, bugs, errors, or other product or service information from clients.
• Participated in design reviews and evaluations to provide client perspectives.
• Provided support services on a project request basis necessary to satisfy the needs of the customer.

Education and Certification

· B Com

Mumbai University, Mumbai, 2000

Honors

• Former Chess Champion at Mumbai University
• Wrote the book on Child Mentality at Teenage “Changing Breeze”

References

Aditya Chopra

Chief Manager

Brigit Corporation

adichopra_B123@yahoo.com

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

To obtain a responsible and challenging position as a customer service representative with a progressive company where my work experience will have valuable application.

Career Achievements

• Continuously refined documentation to stay current with the changing environment, also to implement strategies to improve quality of service.
• Creatted and maintained tracking tools to breakdown daily performance per team member to pinpoint opportunity areas early enough in month to correct by month-end goal. It was a performance management tool for the team.
• Brought last place team to first place within the first year after management training with creative thinking.
• Worked on a team leading six-sigma projects to reduce forced closed accounts to increase call center sales and aided in projects to assist with first call resolution with end-users..

Experience

Customer Service Sales Manager

Global Bank, Mumbai, 2005-Present

• Identified and developed effective deadlines for each function completed within internal team.
• Provided clear day-to-day instructions on prioritizing the workflow in order to efficiently meet deadlines for each job function.
• Defined job functions with a step-by-step procedure of each function to gain efficiencies, but ensure accuracy to company guidelines and regulations.
• Developed staffing models and volume plans to benchmark, measure, and track efficiencies.
• Contributed reducing from ten members to six while maintaining the same volume, 40% reduction of staff.
• Analyzed the department’s performance.

Customer Service Sales Manager

Dili Call Centre, Mumbai, 2000-2005

• Supervised a team of 25-30 associates in a call center environment including performance coaching and career counseling.
• Authorized and approved customer accounts.
• Maintained documented bank policies and regulations.
• Continuously refined documentation to stay current with the changing environment, also to implement strategies to improve quality of service.
• Prioritized the daily workloads to meet business needs and maximize customer satisfaction.
• Creatted and maintained tracking tools to breakdown daily performance per team member to pinpoint opportunity areas early enough in month to correct by month-end goal.
• It was a performance management tool for the team. Trained other peers to utilize concept to gain same results.
• Brought last place team to first place within the first year after management training with creative thinking.
• Prioritized the daily workloads to meet business needs and maximize customer satisfaction

Education and Certification

· MBA

Management Institute, Banglore, 2000

· BA(Economics)

Arts College, Delhi, 1998

Honors

• Recognized for training other peers to utilize concept to gain same results.
• Attended workshop on customer management techniques.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example an Insurance customer service can add his/her career achievements like,

• Developed new markets and maintain profitable client relationships.
• Organized and prioritized multiple projects with divergent needs.
• Provided accurate, efficient, high quality professional service to all internal/external customers.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of an Insurance customer service goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

• List your highest degree first.
• Name of institution, city and state
• Degree, major and year awarded
• Special Training
• Seminars
• Courses
• Training
• Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example an Insurance customer service could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of an Insurance customer service would look like,

• Received many performance awards from Co-Workers and managers for help with miscellaneous functions and process improvement recommendations.
• Attended Code Of Business Conduct Training Course 2007.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of an Insurance customer service could also look like,

Mr.Kunal Modi

Sr. Manager

Silver Enterprises

modikunal@iiijjkk.com

Just remember these points while making your Resume.

• Avoid using ‘I’ throughout your resume.
• Keep it short, concise and clear.
• Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
• Write using Times New Roman font.
• Keep it focused.
• Font size must not increase by 12.
• Use a cover letter.

Keywords for Insurance customer service resume

· Service Management

· Building Customers

· Managing Client Relationships

· Startup Operations

· Continuous Process Improvement

· Cross-Functional Team Leadership

· Coordination

· Risk Management

· International Market Expansion

· Team Building

· Regulatory Compliance

· Vendor Management

· Contract Development

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

Looking for a position to use my skills in insurance customer service and to provide quality service to clients.

Career Achievements

• Educated clients on the complexities and necessity of insurance premiums.
• Prospected current domestic clients with probable national exposures.
• Analyzed applications, claims and other data to select insurance risks and other concerns.

Experience

Insurance customer service

Kalpana Insurance Company, Delhi, 2006-Present

• Audited policies for customers ensuring correct state forms have been received, making any changes noted on Applications or on Policies as they come in daily.
• Completed Ideas Training.
• Received many performance awards from Co-Workers and managers for help with miscellaneous functions and process improvement recommendations.
• Completed Code Of Business Conduct Training Course.
• Supervised 6 – 10 employees on nightly basis, responsible for closing procedures.

Insurance customer service

Dili Insurance Company, Delhi, 2003-2006

• Responsible for processing of changes and cancel transactions for an Agent.
• Underwrote New Business Policies for an Agent.
• Mass marketed policies to insured with Application and State Forms, to ensure renewal business.
• Provided customer service to external insured for agency, answered questions, troubleshooting.

Insurance customer service

General Life Insurance, Delhi, 2000-2003

• Related to customers in a fair and equitable manner while continuing to maintain a high degree of professionalism.
• Analyzed and strengthened new business opportunities by writing, selling and rating new business.
• Solicited and serviced national accounts.
• Provided recommendations to increase agency growth and profitability.
• Organized large amounts of information and presented it in a concise format.

Education and Certification

· Bachelor of Arts

Delhi University, Delhi, 1998

· Diploma in Life Insurance

Institute of Insurance Policies, Delhi, 2000

Honors

• State Insurance Award and Excellence in Service Award.
• Participant in Quality Assurance Program received most 100% scores in one month.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com