Resumes – Free Resume Templates

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example an Airline customer service representative can add his/her career achievements like,

• Interpreted a variety of instructions furnished in written, oral, diagram, or schedule form.
• Solved practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Effectively presented information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of an Airline customer service representative goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

• List your highest degree first.
• Name of institution, city and state
• Degree, major and year awarded
• Special Training
• Seminars
• Courses
• Training
• Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example an Airline customer service representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of an Airline customer service representative would look like,

• Rewarded as the employee of the year 2008.
• Performed special trained functions, such as Ground Security Coordinator, etc., and many other suggested by immediate supervisor.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of an Airline customer service representative could also look like,

Mr.Kunal Modi

Sr. Manager

Silver Enterprises

modikunal@iiijjkk.com

Just remember these points while making your Resume.

• Avoid using ‘I’ throughout your resume.
• Keep it short, concise and clear.
• Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
• Write using Times New Roman font.
• Keep it focused.
• Font size must not increase by 12.
• Use a cover letter.

Keywords for Airline customer service representative resume

· Supervision

· Coordination

· Handling orders

· Telephone complaint

· Customer satisfaction

· Technical accuracy

· Conformity

· Company policies.

· Corrective service

· Security pricing

· Documentation

· Cargo customer

· Operate machinery

Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

Seeking the Position of Airline Customer Service Representative in a progressive company.

Career Achievements

• Supervised and coordinated activities of customer service representatives engaged in handling service orders and telephone complaints of customers.
• Monitored service calls service observer to observe employee’s demeanor, technical accuracy, and conformity to company policies.
• Recommended corrective services to adjust customer complaints.

Experience

Airline customer service representative

Kalpana Airport, Mumbai, 2005-Present

• Provide information, acceptance, security pricing, documentation and handling services to cargo customers at Flight 7 locations.
• Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
• Operate machinery (tugs, push-back equipment, commissary trucks, lavatory and water carts, etc.)
• Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities.

Customer Service Representative

Shivaji Airport, Mumbai, 2002-2005

• Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
• Provide information, reservations and ticketing services to customers at Company ticket and gate counters.
• Refuel and clean ground equipment, and remove (FOD) debris from tarmac.
• Report cargo and passenger boarding on flight.

Customer Service Representative

Global Airlines, Delhi, 2000-2002

• Provide for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the air operations area in use by Flight 7 Airline.
• Provide assistance to passengers in need and directing pedestrian traffic.
• Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
• Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate supervisor.

Education and Certification

· BSc(Communications/Media)

Science & Media College, Delhi, 2000

Honors

• Attended seminars on the aviation phonetic alphabet and hear and speak numerical sequences clearly.
• Member of customer service representative society.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

Determined and tireless worker who forges strong relationships with other educators and parents and community outreach services. Experience in managing a wide spectrum of youth and adolescent activities with a diverse success in developed programs and strategic growth.

Career Achievements

• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels
• Monitored inventory levels at 6 production plants and worked closely with supply chain to ensure on-time and in full delivery of products. Worked side by side with trucking companies to monitor the shipping and delivering of all loads.

Experience

Customer Service Representative

Regal Bank, Mumbai, 2006-Present

• Supervised office operations and coordinated work schedules.
• Supervised customer service representatives to ensure that workflow met high company standards.
• Supervised and trained clerks, audited processed work, and researched and corrected accounts.
• Stayed informed of all federal and state regulations that affect the company and employees.
• Reported daily revenues. Scheduled, ordered, and maintained quality customer service.
• Provided training and guidance for new employees within the department.
• Set up recruiting policies.
• Interviewed, trained, and monitored employees in accordance with company policies and goals.

Debt Management Consultant

Apex Corporation, Mumbai, 2003-2006

• Obtained credit records from credit reporting agencies.
• Conducted inbound/outbound telephone conversations with prospective and current clients of Credit Counseling Agencies.
• Ensures all client accounts are noted accurately, concisely and promptly.
• Contacted the creditors on behalf of the client to investigate and resolve any outstanding issues.
• Met and exceed daily, weekly, and monthly goals.
• Coordinated with others, including personnel in company branches and credit card companies, to exchange information and update controls.

Account Representative

Norman Communications, Mumbai, 2000-2003

• Received inbound calls from customers to set up local services and products.
• Assisted in setting up and developing original procedures during market readiness testing as AT&T entered local market.
• Took lead rep in association with management that overviewed error reports, system updates and ongoing development of representatives.
• Received inbound calls from customers to set up local services and products.

Education and Certification

· M B A (Account and Finance)

IIM Kanpur, 2000

· B Com

Mumbai University, Mumbai, 1997

Honors

• Awarded as Best Managerial Support, 2008 at Regal Bank
• Member of Mumbai Civilian Society

References

Aditya Chopra

Chief Manager

Regal Bank

adichopra_B123@yahoo.com

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example and Customer Care Representative can add his/her career achievements like,

• Responsible for the supervision of a staff of twenty-eight people within the customer service department.
• Responsible for the recruitment and training of customer service representatives.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Successful account retention record of 98%.
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of a Customer Care Representative goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

• List your highest degree first.
• Name of institution, city and state
• Degree, major and year awarded
• Special Training
• Seminars
• Courses
• Training
• Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Customer Care Representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Care Representative would look like,

• Awarded the Manager for the Best performance, 2004.
• Attended the Industry Training at Banglore, 2006.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Care Representative could also look like,

Mr.Subhash Jain

Sr. Manager

Soman Systems

abc@iiijjkk.com

Just remember these points while making your Resume.

• Avoid using ‘I’ throughout your resume.
• Keep it short, concise and clear.
• Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
• Write using Times New Roman font.
• Keep it focused.
• Font size must not increase by 12.
• Use a cover letter.

Keywords for Accounting Manger Resume

• Strategic Planning
• Problem solving
• Relation
• Perform
• Develop
• Regulation
• Issues
• Function
• Support
• Monitored
• Recorded
• Response
• Reports
• Performance Standards
• Team Leadership

• Mentoring

Contact information

Neeraj Doshi

C234, East Padmavati Colony, Mumbai
(789)-121314

Career objective

To find a job in the retail industry where I can best utilize my proven abilities to lead a team devoted to customer service, sales and profitability

Career Achievements

• Handled incoming and outgoing calls, in high volume call center for customer grocery home delivery.
• Responsible for answering customer inquiries and issues regarding service, including issuing refunds, and account adjustments.
• Answered customer questions and solved customer issues via email for online portion of delivery service with Professional Experience.

Experience

Retail Customer Service

Sonic Departmental Sores Chain, Mumbai, 2005-Present

• Managed all facets of day-to-day operations including accounting, inventory control, and customer and vendor relations.
• Provided estimates and sold the jobs to prospective clients.
• Performed high tech repairs, maintenance, and computer diagnostics.
• Overhauled and restored classic motorcycles by Moto Guzzi & BMW.
• Trained, scheduled, and supervised up to 10 employees.
• Instrumental in building the business to a net worth in excess of Rs.1k.

Operation Manager

Lifestyle Mall, Mumbai, 22000-2003

• Collaborated with Area Sales Manager to create and implement merchandising and marketing strategies for optimum sales positioning of new and discounted merchandise.
• Supervised and guided department sales associates in achieving targeted sales and profitability goals while providing focused and courteous customer service. Trained all new hires, including management of personnel according to company policies and procedures.
• Ensured merchandise sales, returns, and transfer activities were recorded in a timely and accurate manner in accordance with company policies and procedures.

Education and Certification

· B Com.

Mumbai University, Mumbai, 2000

Honors

• Nominated for Manager of the Year Award by State non industrial business promotion Bureau
• Selected Top Ten manager for Service and Delivery among retail industry 2007

References

Aditya Chopra

Chief Manager

Sonic Departmental Sores Chain

adichopra_B123@yahoo.com

A resume is as good as an advertisement for oneself. Therefore ensure that you market yourself well. It is your resume, so make it as professional as you can. A manager’s resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form.

Please follow the simple steps to make a Good Resume that will leave lasting impressions on the Employer.

Step 1: Write your Contact Information Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

· Full name

· Present and permanent addresses

· Telephone numbers

· Email address

Step 2: Include Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Step 3: Add Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Retail customer service manager can add his/her career achievements like,

• Provided continuous and customized support to 18 to 25 mid- to large- size accounts with complex buying requirements.
• Conducted customer sales calls in-person and over the phone, responded to service needs, provided end-user training, and developed customized solutions.
• Reputed for providing consistent communication, always met deadlines, and going above and beyond to solve problems.

Step 4: Include Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your Interview will be related to the previous job that you had and hence you should be well prepared for it.

Put the things in following Order in your Resume

· Name Of Organization

· Duration of Work

· Post or Designation

· Responsibilities

· Achievements

List the recent first. Emphasize on achievements and contributions made to the company.

For the work experience of a Retail customer service manager goes to the sample resume Template.

Step 5: Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards.

• List your highest degree first.
• Name of institution, city and state
• Degree, major and year awarded
• Special Training
• Seminars
• Courses
• Training
• Certification

Step 6: Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Retail customer service manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Retail customer service manager would look like,

• Rewarded for training all new hires, including management of personnel according to company policies and procedures.
• Received numerous awards for top performer in the northern Region, 2007.

Step 7: References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Retail customer service manager could also look like,

Mr.Kunal Modi

Sr. Manager

Silver Enterprises

modikunal@iiijjkk.com

Just remember these points while making your Resume.

• Avoid using ‘I’ throughout your resume.
• Keep it short, concise and clear.
• Make it easy to read. Avoid a cluttered look. Leave spaces between sections. Use headings to organize the details.
• Write using Times New Roman font.
• Keep it focused.
• Font size must not increase by 12.
• Use a cover letter.

Keywords for Retail customer service manager resume

· Customer sales

· Service needs

· End-user training

· Customized solutions

· Communication

· Customer relationship

· Customer appreciation programs

· Targeted sales

· Customer service

· Training

· Company policies

· Company procedures

Contact information

Raghu Sharma

1234, East Sankey
(123)-675927

Career objective

Seeking a challenging position with progressive opportunities, where my talents and skills can be effectively utilized.

Career Achievements

• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Worked with new customers in the development of new accounts and the implementation of new systems.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.

Experience

Customer Service Representative

City Finance Department, Delhi, 2003 – Present

• Greet public in person and over the telephone.
• Explain policies, regulations and rate structures.
• Receive and process applications and payments to the City for services, licenses, permits and fees.
• Make change and issue receipts.
• Open and close accounts.
• Post payments to the proper account.
• Process adjustments, returned checks and refunds.
• Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.
• Research and resolve account and billing problems.
• Set up and maintain various files, records and registers.
• Complete a variety of forms and prepare account summaries and reports.
• File forms and records.
• Make photocopies and operate a variety of standard office machines.
• Open, date-stamp and process incoming mail.
• Prepare correspondence and perform various other clerical and administrative duties for the Finance Department.
• Complete special projects as assigned by the Utility Billing Supervisor.

Receptionist/Clerk Typist

Finance Floatter, Delhi, 1997 – 2003

• Responded to inquiries from clients and public about senior services.
• Assessed needs of clients and refer them to appropriate services available throughout the community.
• Answered the telephone and transferred calls to the appropriate individuals, divisions or department.
• Took telephone messages for the staff.
• Greeted visitors to the facility, answered questions and directed them to the appropriate individuals.
• Typed a variety of forms, letters, reports and memos.
• Received and distributed mails.
• Organized and maintained office files and records.
• Copied and maintained Real Estate Declaration (RED) files.

Education and Certification

· Bachelor of Arts

Pioneer School of Arts, Delhi, 1997

· Diploma in Human Relations

Institute for HR, Delhi, 2001

Honors

• Awarded the Best Manager by Finance Floaters in 2001.
• Attended workshop on Customer Services at Banglore in 2005.

References

Atul Bansal

Chief Manager

Royal Casino India

Atul_B123@yahoo.com