Banking Customer Service Resume

This Banking Customer Service resume format allows both entry level and experienced professionals to design their resumes. You can effortlessly create resume (CV) for making winning impression during the job interview. This sample resume template briefly describes about the resume objectives and job responsibilities of Banking Customer Service.

Contact Information

Elijah Bligh
24A A-Block,
Maître Park, Mumbai
(022)-1234567

elijahbligh@gmail.com

Career objective

To use my skills, knowledge and experience in banking and public relations with a well Known organization.

Career Achievements

  • Recognized by CitiFinancial company management in 2005 awarded GEM Manager.
  • Raising customer satisfaction scores by 15% in my current role
  • Trained company personnel and clients on computer software’s, along with installing and troubleshooting all software issues.
  • Significantly lowered the delinquency ratios of the highest volume dealer using strong, disciplined application of company standards.
  • Developed and presented training seminars on Communication Skills and Diversity Awareness fostering collaboration within 3 credit teams and increased focus on meeting customer needs.
  • Received numerous letters of recommendation, and appreciation from customers, and management.
  • Worked with International team to train juniors for better customer relation and improved sales.
  • Winning the Customer Service Award six months out of twelve at Wendys, for showing exceptional customer service.

Experience

2006 – 2010

Bank Customer Service Manager
HDFC Bank, Mumbai.

  • Assist clients with all queries in their bank accounts.
  • Issue and activate ATM/DEBIT cards
  • Open, close and update accounts.
  • Providing assistance to underwriters and loan processors in communicating and negotiating the decisions with finance managers.
  • Significantly lowered the delinquency ratios of the highest volume dealer using strong, disciplined application of company standards.
  • Developed and implemented unique marketing plans for neighboring residential and business clients
  • Load and process loan applications

2003 – 2006

Financial Services Representative
UTI Bank, Mumbai.

  • Responsible for reviewing and underwriting loan requests submitted with exceptions to the standard program guidelines requiring the highest level of authority.
  • Assist members with problems regarding their accounts
  • Open and close accounts which includes: Savings and checking accounts, Business Accounts, Certificates of Deposit, IRA´s, etc
  • Coordinated a partnering program with managers of other departments that improved job knowledge, uniformity, communications, and efficiencies between team members.
  • Underwrote loan requests submitted by auto dealers using an automated scoring system and review of individual credit reports.
  • Created a Sales worksheet used to coach team members on weekly goal performance.

Education and Certification

  • MBA (Finance)
    IIM, Ahmadabad
  • B.Com
    Mumbai University, Mumbai.

References

Michael Birdseye
Manager
XYZ Bank,
michaelbirdseye@gmail.com