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Contact information

Neeraj Doshi

C2345, East Padmavati Colony, Delhi
(789)-121314

Career objective

Seeking the Position of Airline Customer Service Representative in a progressive company.

Career Achievements

• Supervised and coordinated activities of customer service representatives engaged in handling service orders and telephone complaints of customers.
• Monitored service calls service observer to observe employee’s demeanor, technical accuracy, and conformity to company policies.
• Recommended corrective services to adjust customer complaints.

Experience

Airline customer service representative

Kalpana Airport, Mumbai, 2005-Present

• Provide information, acceptance, security pricing, documentation and handling services to cargo customers at Flight 7 locations.
• Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
• Operate machinery (tugs, push-back equipment, commissary trucks, lavatory and water carts, etc.)
• Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities.

Customer Service Representative

Shivaji Airport, Mumbai, 2002-2005

• Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
• Provide information, reservations and ticketing services to customers at Company ticket and gate counters.
• Refuel and clean ground equipment, and remove (FOD) debris from tarmac.
• Report cargo and passenger boarding on flight.

Customer Service Representative

Global Airlines, Delhi, 2000-2002

• Provide for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the air operations area in use by Flight 7 Airline.
• Provide assistance to passengers in need and directing pedestrian traffic.
• Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
• Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate supervisor.

Education and Certification

· BSc(Communications/Media)

Science & Media College, Delhi, 2000

Honors

• Attended seminars on the aviation phonetic alphabet and hear and speak numerical sequences clearly.
• Member of customer service representative society.

References

Aditya Chopra

Chief Manager

ABCD Entp.

adichopra_B123@yahoo.com

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